Refund Policy

When a Booking Fee refund may be considered and how requests are reviewed.

Draft — legal review required before public launch.

Last updated 2026-01-01

What can be refunded

Euphoria Deals can only refund the Booking Fee it collected. The service balance is paid to the salon in person and is handled by the salon.

If the salon cancels the appointment, the Booking Fee is normally refunded in full.

If the booked service cannot be provided on arrival, the Booking Fee is eligible for review.

Duplicate charges and incorrect amounts are refunded once confirmed with the payment processor.

If a payment succeeded but no booking was created, the amount is returned.

Disputed bookings are reviewed with both the customer and the salon before a decision.

Requests are reviewed by the Euphoria Deals support team. Processing times depend on the payment provider and are confirmed in the outcome message.

Open the booking in My Bookings and choose Request refund, or use the Contact page and select Cancellation / refund.